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Service Transition - Release & Deployment Management
by:
Nuwulang
167 Responses
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1
Effective release and deployment management enables the service provider to add value to the business by?
Ensuring that all assets are accounted for
Ensures that the fastest servers are purchased
Delivering change, faster and at optimum cost and minimized risk
Verifying the accuracy of all items in the configuration management database
2
Which of the following statements BEST describes the aims of Release and Deployment Management?
To build, test and deliver the capability to provide the services specified by Service Design and that will accomplish the stakeholders’ requirements and deliver the intended objectives
To ensure that each Release package specified by Service Design consists of a set of related assets and service components that are compatible with each other
To ensure that all Release and Deployment packages can be tracked, installed, tested, verified and/or uninstalled or backed out if appropriate
To record and manage deviations, risks and issues related to the new or changed service
3
Which of the following is an objective of Release and Deployment Management?
To standardize methods and procedures used for efficient and prompt handling of all Changes
To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration
To ensure that overall business risk of Change is optimized
To define and agree release and deployment plans with customers and stakeholders
4
Which are the preparation for Build, test and Deployment?
Record, track measures risks and issues
Prioritize issues
Produce validation report
All of the above
5
Which is not a responsibility of Early Life Support?
Provide IT service and business functional support from prior to final acceptance by service Operations
Ensure delivery of appropriate support documentation
Builds the final release delivery
Provide release acceptance for provision of initial support
6
What is the goal of RELEASE & DEPLOYMENT MANAGEMENT?
To deploy releases into production and establish effective use of the service in order to deliver value to the customer and be able to handover to service operations
To assure that a service will provide value to customers and their business
To provide effective and accurate information to Change Management to make sure changes that adversely affect service capability and introduce risk are not transitioned unchecked
To identify, manage and control the risks of failure and disruption across transition activities
7
Which is not an objective of RELEASE & DEPLOYMENT MANAGEMENT?
Clear and comprehensive release & deployment plans
A release package can be built, installed, tested and installed efficiently
Delivering the agreed requirements
Evaluate the intended effects of a service change and as much of the unintended effects as is reasonably practical given capacity, resource and organizational constraints
8
Which is the scope of Release and Deployment Management?
New or changed services defined in Service Design, during deployment and before final transition to Service Operations
Includes the processes, systems and functions to package, build, test and deploy a release into production and establish the service as specified in the Service Design Package
Lifecycle-wide process and is used within all lifecycle phases
Minor modifications to the production services and environment, e.g. replacement of a failed PC
9
What is not the business value of Release and Deployment Management?
Delivering change faster and at optimum cost and minimized risk
Assurance that the new or changed service supports the business goals
Improving consistency in implementation
Enables the service provider with higher volumes of change without impacting service quality
10
Which is not part of the planning process of Release & Deployment Activities?
Deployment planning
Logistics planning
Financial planning
Design Planning
Created by
Nuwulang
Nuwulang
29, Female
Singapore, SG
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