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Service Transition - Service Asset & Configuration Management
by:
Nuwulang
335 Responses
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10
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1
Which of the following combinations covers all the roles in Service Asset and Configuration Management?
Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration
Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration
Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager
2
Which of the following is NOT an aim of the Change Management process?
All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
Overall business risk is optimized
Standardized methods and procedures are used for efficient and prompt handling of all Changes
All budgets and expenditures are accounted for
3
Which of the following statements is CORRECT?
The Configuration Management System is part of the Known Error Data Base
The Service Knowledge Management System is part of the Configuration Management System
The Configuration Management System is part of the Service Knowledge Management system
The Configuration Management System is part of the Configuration Management Database
4
What is the name of the area where the definitive authorized versions of all media Configuration Items (Cls) are stored and protected?
Definitive Media Library
Definitive Software Store
Service Knowledge Management System
Software Secure Library
5
Which is the BEST definition of a Configuration Item (CI)?
An item of hardware or software registered in the asset database
A collection of information used to describe a hardware or software item
An asset, service component or other item that is, or will be, under the control of Configuration Management
Information recorded by the Service Desk when an Incident is reported
6
Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?
Service Level Management
Change Management
Incident Management
Service Asset and Configuration Management
7
Which of the following is the BEST description of a relationship in Service Asset and Configuration Management?
Describes the topography of the hardware
Describes how the Configuration Items (CIs) work together to deliver the services
Defines which software should be installed on a particular piece of hardware
Defines how version numbers should be used in a release
8
Which is not a purpose of SACM?
Identify, control, record, report, audit and verify service assets and CI’s
Account for, manage and protect the integrity of service assets
Establish a Configuration Management System (CMS)
Overall business risk is minimized
9
Which is not a goal of SACM?
To deploy releases into production and establish effective use of the service in order to deliver value to the customer and be able to handover to service operations
Support the business and customer control objectives and requirements
Support efficient and effective Service Management processes by providing accurate configuration information to enable people to make decisions at the right time
Minimize the number of quality and compliance issues caused by improper configuration of services and assets
10
Which is/are the Categories included in Configuration Items?
Service CIs
Organization CIs
Internal CIs
All of the above
Created by
Nuwulang
Nuwulang
29, Female
Singapore, SG
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