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Service Transition Fundamentals
by:
Nuwulang
209 Responses
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0
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10
questions.
1
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
Services and Infrastructure
Applications and Infrastructure
Resources and Capabilities
Utility and Warranty
2
The MAIN purpose of the Service Portfolio is to describe services in terms of?
Business Value
Functionality
IT Assets
Service Level Requirements
3
Which is NOT a purpose of Service Transition?
Ensure that a service can be managed, operated and supported
Provide quality knowledge of Change, Release and Deployment Mgmt.
Plan and manage the capacity and resource requirements to manage a release.
Provide training and certification in project management.
4
"Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?
Service Operation
Service Strategy
Service Transition
Continual Service Improvement
5
Service Transition contains detailed descriptions of which processes?
Change Management, Service Asset and Configuration Management, Release and Deployment
Change Management, Capacity Management Event Management, Service Request Management
Service Level Management, Service Portfolio Management, Service Asset and Configuration Management
Service Asset and Configuration Management, Release and Deployment Management, Request Fulfillment
6
Which of the following is the BEST definition of the term Service Management?
A set of specialized organizational capabilities for providing value to customers in the form of services
A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
The management of functions within an organization to perform certain activities
Units of organizations with roles to perform certain activities
7
Which is not an objective of Service Transition?
A. Increase the customer, user and service management staff satisfaction with the Service Transition practices.
B. Increase proper use of services and underlying applications and technology solutions.
C. Ensure there is minimal unpredicted impact on the production services, organizations and support organization.
Delivering the agreed requirements
8
Which of the following lifecycle processes are positioned within Service Transition, but support all lifecycle stages?
Change Management
Service Asset and Configuration management
Knowledge Management
All of the above
9
Which is/are the value of the Business of Service Transition?
Increased understanding of risk during and after a Change
Responsiveness to new business and market developments
Confidence in compliance with business and governance requirements
All of the above
10
Which is not a prime responsibility of management of service transition?
Managing and coordinating the Service Transition functions
Budgeting and accounting for Service Transition team activities and resources
Acting as the prime interface for senior management in terms of Service Transition planning and report
Managing and coordinating requests for resources
Created by
Nuwulang
Nuwulang
29, Female
Singapore, SG
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