Service Operation Processes – Incident Management

Service Operation Processes – Incident Management

by: Nuwulang
  1. 1

    Which of the following is the BEST definition of an Incident?

  2. 2

    Major Incidents require?

  3. 3

    Which of these is a reason for categorizing incidents?

  4. 4

    Which of the following are the main objectives of incident Management? Select all that apply

  5. 5

    In many organisations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:

  6. 6

    Which statement BEST represents the guidance on incident logging?

  7. 7

    Which of the following statements about Incident reporting and logging is CORRECT?

  8. 8

    What is the BEST description of a Major Incident?

  9. 9

    Major Incidents require:

  10. 10

    The BEST definition of an Incident is:

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