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In many organisations the role of Incident Manager is assigned to the Service Desk. It is important that the Incident Manager is given the authority to:
Which statement BEST represents the guidance on incident logging?
Which of the following are the main objectives of incident Management? Select all that apply
Which of these is a reason for categorizing incidents?
The BEST definition of an Incident is:
Which of the following is the BEST definition of an Incident?
What is the BEST description of a Major Incident?
Major Incidents require?
Which of the following statements about Incident reporting and logging is CORRECT?
Major Incidents require: