ITILV3-Extracts from dump

by: Sreedharj
  1. 1

    Which of the following is NOT one of the ITIL core publications?

  2. 2

    Which of the following statements is CORRECT? 1. Only one person can be responsible for an activity. 2. Only one person can be accountable for an activity

  3. 3

    Which is the correct sequence of events in the selection of a technology tool?

  4. 4

    The priority of an Incident refers to?

  5. 5

    The goal of Service Asset and Configuration Management is to?

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