ITIL V3 -Extracts from dump

by: Sreedharj
  1. 1

    Which of the following is NOT a step in the Continual Service Improvement (CSI) model?

  2. 2

    What is the RACI model used for?

  3. 3

    What is the main reason for establishing a baseline?

  4. 4

    Which of the following is NOT an objective of Service Operation?

  5. 5

    Which of the following statements is CORRECT about patterns of demand generated by the customer’s business?

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