ITIL-3

by: Sreedharj
  1. 1

    How does IT Service Management contribute to quality of IT service provision?

  2. 2

    Which of the following is a Service Desk activity?

  3. 3

    Which task is a Problem Management responsibility?

  4. 4

    Which concept is not part of Financial Management for IT Services?

  5. 5

    Performance Management and resources management are parts of which process?

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